We are open 9-5 week days and 9.30-12 Saturday mornings for collections. If collecting Saturday morning we request that you let us know as there are less staff in, just ring 01267233456 and we will book you in. Please make sure you bring your own packing materials if needed and enough people to carry the items you are collecting. If collecting furniture if you let us know beforehand we will get the items ready by the back door for you but we cannot always guarantee that we have someone to help carrying items on the day, if you need extra help let us know in advance by ringing the office on 01267233456.
All items must be collected and paid for within a week of the auction. If this does not occur you may be subject to storage charges (usually £10/week minimum after this point). Again if you need extra time we may be able to accommodate you but you must let us know beforehand by ringing the office on 01267233456.
If a courier or anyone other than yourself is collecting please let us know beforehand so we know to release the item to them and make sure they have the relevant information about what they are collecting (your contact details, lot numbers and auction date).
If you cannot collect yourself then we do offer an on-site packaging and shipping service for small/non fragile items ONLY or we can recommend couriers to you (see listed in right column).
We recommend that you contact us BEFORE the auction to ascertain that we can ship your lot to you.
We have a limited service for small and non-fragile items but are happy to recommend couriers for items we cannot ship ourselves.
Please note that we do not ship fragile items (includes pictures with glass in them), large/heavy items, furniture, items worth more than £2,500 within UK or £250 abroad or firearms/air pistols/antique guns.
We will no longer send anything considered a weapon through the post e.g. guns and knives.
We only send very limited items abroad and we will not send any items abroad that may be restricted by customs such as items made of ivory, tortoiseshell, furs, firearms, combat knives, bone, sharp objects etc.
We may be willing to pack firearms or restricted items for a small charge if the client arranges a courier, depending on the size of the item.
Please contact us by emailing firstname.lastname@example.org or ringing 01267233456 for a quote. Alternatively you can now request shipping directly off your emailed invoice.
Minimum charge is £12 (postage and packing) within the UK.
It may take up to 2 weeks for your item to reach you once a postage quote is obtained as we are a very small company, if you need something sooner than this let us know and we should be able to accommodate you.
Tel: 01792 293581
Pack Send Bristol West
Martin Brothers Ltd (Wiltshire)
Tel: 01985 844144
C Caplin (Swansea)
Tel: 07939 098804