Collections

We kindly request that all purchases be collected within 7 days of the auction date. Our business hours are Monday to Friday, 9:00 am to 5:00 pm, and Saturdays, 9:30 am to 12:00 noon.

If a courier is collecting items on your behalf, please ensure they are provided with accurate details regarding the items.

For Saturday collections, we ask that you notify us at least 24 hours in advance to ensure your order is ready. Please note that if a Saturday coincides with a bank holiday weekend, our premises will be closed.

If you are unable to collect your items within the 7-day window, please inform us promptly.

After the 7-day collection period, a storage fee will be applied, starting at a minimum of £10 per day.

For any further inquiries or assistance, please get in touch with our office at 01267 223456 or via email at [email protected].

In-house Shipping

We provide in-house shipping for items such as jewellery, books, blankets, toys, stamps, and other small non-fragile items. Shipping services are available for items within the UK valued up to £2,500.

For international shipping, we handle small non-fragile items valued up to £250. Please be aware that we are unable to ship items restricted by customs regulations.

We do not ship fragile items, including china tea sets, glassware, figurines, or framed and glazed pictures. For these, we recommend using Mailbox Swansea (see below).

If your purchase includes weapons, such as knives, firearms, air pistols, or antique guns, collection must be arranged through a courier if you are unable to collect them personally.

If you're unsure whether we can ship your items, we recommend requesting a quote before the auction to ensure suitability.

The minimum postage charge is £12, covering basic postage and packaging.

We aim to dispatch items within 5 days of the auction; however, it may take up to 2 weeks from the time you receive a shipping quote.

Should you need delivery by a specific date, please contact our office, and we will do our best to meet your request.

For shipping quotes and inquiries, please reach out to us at [email protected] or call 01267 233456.

Alternatively, you can request shipping directly from your invoice.

Recommended Couriers

Fragile items

Mail Boxes Etc. Swansea - 01792 293581 or [email protected]

Pack & Send Bristol https://www.packsend.co.uk/bristolwest/

Furniture

CE & N Richards (Carmarthen) 01267 236434 or 07980 989223

Colin Caplin (Swansea) 07939 098804 or [email protected]

Martin Brothers Removals Ltd (Wiltshire) 01985 844144 or [email protected]