When is sale viewing?
There is always a sale viewing the day before an auction 10am-5pm and on the morning of the auction an hour and a half before it starts. We have also now added Saturday morning viewings 10am-Noon for every sale.
There are additional viewings for our Fine sales on the Sunday prior 2.30-4.30pm.
What time do your sales start?
Our regular Antiques & Collectables auctions start at 9.30am. Our Fine auctions start at 10.30am promptly.
Can I watch the auction online?
Yes, you can watch our auctions online through the online bidding platforms.
www.the-saleroom.com (without registering)
How do I bid?
All the information you need about bidding is on our Buying with us page
How do I cancel a bid?
Please contact us by phone on 01267 233456 or email email@example.com if you wish to cancel your bid. Once a lot is knocked down as sold it is not possible to change your mind and a legally binding contract is formed.
How often do you hold auctions?
Auctions are fortnightly on a Wednesday
Please see our Auction Calendar for details of upcoming sales.
What are your fees?
Please find our selling fees on Selling with us ,Buyers Premium is 20% + VAT in all sales.
Why are your commission rates higher than some of your local competitors?
As a professionally qualified and regulated company we conduct all our business to a high standard. We take full advantage of live internet bidding, utilising at least one platform and sometimes more. We maintain separate clients money accounts and adhere to a strict code of conduct protecting the interests of our clients. Operating to this standard is more costly, utilising higher levels of staff, many with professional qualifications. Our interest is the same as that of our vendors, to achieve the highest price possible for their lots.
Why are professional qualifications important?
Without professional qualifications an auctioneer in the UK is not required to be registered as practising and may not have indemnity insurance or a seperate account for clients funds or be required to operate in a manner that protects the interests of those giving the firm items to sell. See Professional Qualifications for more information.
What are the different types of auctions?
For our auction calendar please go Here
I have an item I would like valued, how do I go about this?
You can do this online with photos using our Online Valuation Form or you can come to one of our valuation days (see below). Verbal opinions are free of charge.
When are your valuation days?
Free Valuation Days every Friday are held in our Carmarthen office between 10am-12pm and 2pm-4pm. No appointment necessary.
Specialist valuation days and area events are conducted throughout the year. Please see the Free Valuation Days page for updates and information.
Is there a charge involved for probate, inheritance tax and insurance valuations?
Yes, fees are charged for written valuations. For more information see our Valuations page. Please call the office on 01267 233456 for a free no obligation quotation. The minimum charge for a probate valuation involving a home visit is £150 + VAT.
When are my items likely to go through an auction?
Waiting times vary but usually items are lotted up and ready for auction within 4 weeks of consignment depending on what the items are. If there are multiple items in a consignment they may go through different auctions. Antiques and Fine Art sale items or those of a specialist nature may have to wait longer for an appropriate sale.
Some of my items are going through an auction but where are the other items?
Often consignments are split up due to unavailability of space or particular categories. All items are in a queuing system and will go into the earliest available auction (this typically takes 3-5 weeks). Antiques and Fine Art sale items or those of a specialist nature may have to wait longer for an appropriate sale.
Will I be notified when my items are put through an auction?
Clients are informed with a pre-sale advice letter. This is sent out by email and post the week before the auction. It details: lot number, description of the lot, any reserves already set and an estimate.
Can I place a reserve on my items?
We accept reserves on items with estimates in excess of £50.
If you would like to set or discuss a reserve, please notify the office on 01267 233456 or by emailing firstname.lastname@example.org once you have received your pre-sale advice letter or at the time of entry. Lots without reserve will be sold at best on the day. If a lot is sold by the auctioneer at less than an agreed reserve the client will be paid at the reserve. Please note that if an item is re-entered into an auction the reserve is not automatically brought forward.
Can you explain the different types of reserves?
There are two types of reserves.
What if I change my mind about selling?
Please contact us on 01267 233456. If you change your mind immediately we can arrange for you to collect the items. If the items have already been catalogued and need to be withdrawn from a sale then there is a withdrawal fee of £10 per lot, plus the standard unsold charges.
When will I receive payment?
Cheques are sent out by 2nd class post three weeks after the auction.
What happens if my items do not sell?
We will automatically re-enter your items into the next sale unless you notify us that you would prefer to collect the items. Please note that unsold charges do apply in all sales.